Question 1

Why does Microsoft Store say the app isn't available for my device?

Accepted Answer

StreamHub is a Windows 10 / 11 (x64) app. It doesn't run on ARM-based PCs, Windows 7/8, or non-Windows systems yet. If you're on a managed work PC, your IT admin may also need to allow Microsoft Store app installs.

Question 2

Why does nothing happen when I click the install button?

Accepted Answer

Some browsers block the ms-windows-store:// protocol. If that happens, open Microsoft Store from your Start menu and search for StreamHub — it's the same product page.

Question 3

I already have StreamHub installed; how do I update?

Accepted Answer

Open Microsoft Store, then go to Library and click Get updates. StreamHub usually updates itself in the background, but you can force a check from there if you're impatient.

Question 4

Do I need to restart Windows after installing StreamHub?

Accepted Answer

In most cases, no restart is required. You can launch StreamHub right after Microsoft Store finishes installation.

Question 5

Why can't I see StreamHub in Microsoft Store search results?

Accepted Answer

Check your Windows version, account region, and Store policies on managed devices. If needed, open the direct Store link from our Download page.

Question 6

Can I install StreamHub on Windows 10 and Windows 11?

Accepted Answer

Yes. StreamHub currently supports Windows 10 and Windows 11 (x64) through Microsoft Store.

Question 7

Does StreamHub support ARM-based Windows devices?

Accepted Answer

Not yet. StreamHub currently targets x64 Windows devices.

Question 8

How do I uninstall StreamHub?

Accepted Answer

Open Windows Settings > Apps > Installed apps, find StreamHub, and choose Uninstall. If you plan to reinstall later, your purchase stays tied to your Microsoft account and can be restored after sign-in.

Question 9

Will uninstalling StreamHub remove my downloaded files?

Accepted Answer

No. Uninstalling removes the app only. Files you've already downloaded stay on your disk.

Question 10

Can I reinstall later and keep my Pro access?

Accepted Answer

Yes. Reinstall StreamHub, sign in with the same Microsoft account, and restore purchase to reactivate Pro.

Question 11

Do I need to unsubscribe before uninstalling StreamHub?

Accepted Answer

If you don't want future billing, cancel recurring billing in Microsoft Store first. Uninstalling alone does not cancel subscription renewal.

Question 12

Is StreamHub really free to try?

Accepted Answer

Yes. You can install StreamHub from Microsoft Store at no cost and start saving videos right away. When you need more, Pro is one click away.

Question 13

Can I download a full YouTube playlist?

Accepted Answer

Yes. Paste a playlist link and StreamHub will list every video. Pick all of them or just the ones you want — they all run in the same queue.

Question 14

What sites does StreamHub support?

Accepted Answer

Featured shortcuts include YouTube, Facebook, Vimeo, Instagram, X, Dailymotion, Twitcasting, TVer, Bilibili, Niconico, NBC, ABC, PBS, and BBC. Beyond those, StreamHub works with over 1000 supported websites — just paste the link.

Question 15

What about subtitles?

Accepted Answer

You can save subtitles as SRT, ASS, or VTT, or remux them directly into the video file. Both manual and auto-generated tracks are supported.

Question 16

Can StreamHub check for new videos automatically?

Accepted Answer

Yes. Add a channel or playlist as a scheduled subscription, pick daily or weekly, and StreamHub adds new uploads to your Downloads list while the app is open.

Question 17

Can I download only audio as MP3 or M4A?

Accepted Answer

Yes. In the download analysis window, switch to audio-only mode, choose MP3 or M4A, pick a quality preset, and start the download. Actual bitrate depends on the source and the preset you select.

Question 18

Which platforms are supported?

Accepted Answer

StreamHub is currently a Windows app — Windows 10 and Windows 11 (x64), distributed through Microsoft Store.

Question 19

How do I get my Pro subscription on a new PC?

Accepted Answer

Sign in with the same Microsoft account, install StreamHub from Microsoft Store, and use Restore Purchase inside the app.

Question 20

Can I choose video quality before starting the download?

Accepted Answer

Yes. StreamHub lets you pick from qualities provided by the source, including higher resolutions when available.

Question 21

How do I choose the video codec (H.264 / HEVC / AV1)?

Accepted Answer

When the source provides multiple formats, StreamHub shows available codec options before download. You can select H.264 for broader compatibility, or HEVC/AV1 for better compression on supported devices.

Question 22

Can I keep HDR10 or Dolby Vision when downloading?

Accepted Answer

If the source stream includes HDR10 or Dolby Vision and a compatible format is available, StreamHub preserves that HDR profile. Actual playback still depends on your player, display, and OS codec support.

Question 23

Can StreamHub download DRM-protected videos?

Accepted Answer

No. StreamHub does not support downloading DRM-protected content. If a platform enforces DRM playback protection, those streams cannot be downloaded by StreamHub.

Question 24

Why is the downloaded quality lower than what I saw online?

Accepted Answer

Some platforms limit quality by login state, region, DRM rules, or codec availability. Try signing in, selecting a higher quality manually, or using a different codec/container option when available.

Question 25

Can I download audio with a higher bitrate or choose audio codec?

Accepted Answer

For supported sources, StreamHub lists multiple audio tracks and bitrates. You can choose a higher bitrate or compatible audio codec when that option is exposed by the source.

Question 26

Can I save a link as MP3 or M4A instead of a video file?

Accepted Answer

Yes. Open the analysis window for the link, choose audio-only mode, then pick MP3 or M4A and your preferred quality preset. StreamHub fetches the audio track and exports it in that format.

Question 27

What is the difference between MP3 and M4A in StreamHub?

Accepted Answer

MP3 is widely compatible with older players and car systems. M4A (AAC) typically sounds better at a similar file size on modern phones and PCs. Both offer High, Standard, and Low presets with different target bitrates shown in the app.

Question 28

Can I download in MP4 or MKV?

Accepted Answer

Yes. For supported sources, you can choose between MP4 and MKV output and select compatible codecs.

Question 29

Can I download only part of a playlist instead of all videos?

Accepted Answer

Yes. After parsing a playlist, StreamHub lets you select specific items and queue only the videos you want.

Question 30

Can I download an entire YouTube channel automatically?

Accepted Answer

Yes. Add the channel as a scheduled subscription and StreamHub can auto-queue new uploads at your chosen interval.

Question 31

Can I download subtitles in different formats?

Accepted Answer

Yes. StreamHub supports subtitle export formats such as SRT, ASS, and VTT, depending on source availability.

Question 32

Can I install StreamHub on more than one PC?

Accepted Answer

Yes. Pro is tied to your Microsoft account, not a single device. Install StreamHub on each PC and sign in — the same Pro subscription works everywhere.

Question 33

Which platforms are supported?

Accepted Answer

StreamHub is currently a Windows app — Windows 10 and Windows 11 (x64), distributed through Microsoft Store.

Question 34

Is there a free trial or money-back guarantee?

Accepted Answer

Yes — both. The Free plan lets you install StreamHub from Microsoft Store and start saving videos without entering a credit card. And every Pro purchase is covered by a 7-day money-back guarantee: if you change your mind within 7 days of your first Pro charge, you can request a full refund through Microsoft Store. No questions asked.

Question 35

How do I request a refund within the 7 days?

Accepted Answer

Open Microsoft Store → Account → Order history, find your StreamHub Pro purchase, and click Request a refund. Microsoft processes the refund in a few business days — the amount goes back to the original payment method. You don't need to email us first.

Question 36

How do I cancel my Pro subscription?

Accepted Answer

Go to Microsoft Store → Account → Manage subscriptions, locate StreamHub, and turn off recurring billing. Your Pro features stay active until the end of the period you've already paid for.

Question 37

Will Pro auto-renew? When and how am I charged?

Accepted Answer

Yes. Microsoft Store renews on the same day each month (Monthly plan) or each year (Annual plan), using whatever payment method is on file in your Microsoft account. You'll get an email reminder before each renewal, and you can cancel any time before then to avoid the charge.

Question 38

Can I switch between the Monthly and Annual plan later?

Accepted Answer

Yes. Open Microsoft Store → Manage subscriptions and pick the new plan. The change applies at the next billing cycle, so you don't lose what you've already paid for.

Question 39

Can I use Pro on more than one PC?

Accepted Answer

Yes. Pro is tied to your Microsoft account, not to a single device. Sign in to Microsoft Store with the same account on each PC, install StreamHub, and use Restore Purchase inside the app to activate Pro.

Question 40

What happens to my downloaded files if I cancel?

Accepted Answer

Nothing. Every video you've already saved stays on your disk and is yours to keep. Cancelling Pro only stops Pro-only features (like always-on scheduled downloads); the Free plan continues to work for new downloads.

Question 41

What is the Lifetime plan?

Accepted Answer

Lifetime is a one-time $69.99 purchase through Microsoft Store. You get the same Pro features with no recurring subscription. Your license stays tied to your Microsoft account and can be restored on a new PC.

Question 42

Are taxes included in the listed price?

Accepted Answer

Microsoft Store applies the appropriate local taxes (VAT, GST, sales tax, etc.) at checkout based on your billing region. The final amount you pay is shown before you confirm.

Question 43

Can I use StreamHub without subscribing to Pro?

Accepted Answer

Yes. You can start with the Free plan and subscribe to Pro only when you need extended limits and advanced usage.

Question 44

How many videos can I try before subscribing?

Accepted Answer

You can try downloading up to 3 videos on the Free plan before deciding whether to upgrade.

Question 45

Can I cancel my subscription at any time?

Accepted Answer

Yes. You can turn off recurring billing from Microsoft Store and keep Pro access until your current period ends.

Question 46

How do refunds work after subscribing?

Accepted Answer

For eligible purchases, you can request a refund through Microsoft Store within the allowed refund window.

Common questions

How to install