Who we are
StreamHub is a Windows desktop application distributed through Microsoft Store. "StreamHub", "we", "us", and "our" refer to the StreamHub team. You can reach us anytime at support@streamhub.club.
What stays on your device
Your downloaded videos, your local download history, your scheduled subscription list, your preferences, and any cookies you export from the built-in browser all live on your Windows machine. They are stored under your AppData folder. We do not have access to them.
What we collect, by category
- Account & purchase. When you buy or restore a Pro subscription, Microsoft Store shares with us only the minimum needed to verify your subscription status — never your payment details.
- Diagnostic data. Anonymous app version, OS version, error/crash signals, and feature usage counters that help us catch bugs and improve reliability.
- What we do not collect. The URLs you visit, the videos you download, your account names on third-party sites, or the contents of your downloads.
- Support data. Anything you voluntarily send us by email when you contact support.
Third-party services we rely on
- Microsoft Store handles subscription billing and identity.
- Websites you choose to visit through StreamHub's built-in browser see you the same way they would in any browser — their own privacy policies apply.
- Optional crash/diagnostic reporting may be aggregated through standard infrastructure and is not used to advertise to you.
How long we keep data
- Diagnostic and crash data is retained for up to 12 months and then aggregated or deleted.
- Support emails are kept as long as needed to resolve your case and a reasonable time afterwards.
- Subscription verification records follow Microsoft Store's own retention rules.
Children
StreamHub is not directed at children under 13 (or the equivalent minimum age in your country). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
Your rights (GDPR, CCPA, and similar)
Depending on where you live, you may have the right to:
- Access, correct, export, or delete the data we hold about you.
- Restrict or object to processing.
- Withdraw consent at any time.
We will never charge you for exercising these rights, and we will not discriminate against you for using them. To make a request, email support@streamhub.club from the address tied to your account so we can verify it.
International transfers
Our infrastructure may process data outside your country. Where required by law, we use standard contractual safeguards to protect your data during transfer.
Security
We use industry-standard practices to protect data in transit and at rest. No system is perfectly secure, but we work to limit collection in the first place — that's the strongest privacy guarantee we can offer.
Changes to this policy
If we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you inside the app. Continued use of StreamHub after a change means you accept the updated policy.
Contact
Questions, requests, or concerns? Email support@streamhub.club and we will respond within a reasonable time.